Got questions? We have answers.

Yes. Ratna HealthPlex is fully compliant with HIPAA and the HITECH Act, as well as applicable state privacy laws for deployments nationwide. All data is encrypted end-to-end, and patients retain full granular consent control. The platform is also HL7 FHIR-interoperable for seamless integration with regional and national health information exchanges.

We use AES-256 encryption for data at rest and TLS 1.3 for data in transit. PHI (Protected Health Information) is encrypted at the field level, not just the database level. Our key management uses HSM-backed infrastructure and is audited quarterly by independent security firms.

Patients control their data through a granular consent management system accessible via the Patient Portal or SMS. Consent can be granted or revoked per purpose — treatment, research, insurance, analytics — with a full immutable audit trail logged in compliance with HITECH Act requirements. Consent records are cryptographically signed and stored separately from clinical data.

Yes. We provide a standard HIPAA Business Associate Agreement for all US-facing deployments. For enterprise clients, our legal team can negotiate custom BAA terms. All sub-processors we use are also under BAA or equivalent data processing agreements.

Absolutely. Our ATPeM (AI Triage & Pre-Diagnostic Edge Module) is designed for offline-first operation. Core EMR and diagnostic functions run locally and sync automatically when connectivity is restored. Telemedicine adapts to 2G/3G networks, and the platform supports feature phones for patient communication in remote areas via SMS and IVR.

Offline data is queued in a local encrypted store with conflict resolution built in. When connectivity is restored, the sync engine uses a last-write-wins strategy with clinician review prompts for critical fields. All offline activity is timestamped and preserved in the audit trail with the original device timestamp, not the sync timestamp.

The web application supports all modern browsers (Chrome, Firefox, Safari, Edge — last 2 versions). Native apps are available for Android 8+ and iOS 14+. The ATPeM edge module runs on Android 7+ tablets and selected low-cost Android Go devices. Feature phone support is provided via USSD and IVR for patient-facing interactions.

The AI analyses the prescribed medication and in real-time suggests clinically equivalent WHO-approved generic alternatives, comparing efficacy data, pricing, and local availability. It reduces medication costs by an average of 70% for low-income patients. The physician retains full control — the suggestion is advisory and must be explicitly accepted or overridden.

The Health Equity Index™ is a composite score (0–100) calculated per geographic zone based on patient-to-provider ratios, diagnostic facility density, telemedicine session completion rates, medication affordability scores, and maternal/child health outcomes. The AI model is retrained monthly on updated public health data combined with anonymised platform data. Zones below 40 receive automated resource rebalancing interventions.

Our AI diagnostic modules are validated against clinical datasets for the specific use cases deployed (triage priority scoring, drug interaction detection, anomaly flagging in radiology). Sensitivity and specificity are published in our clinical validation whitepaper available on request. All AI outputs are advisory — clinicians make all final decisions. The system explicitly shows confidence scores and never operates without a human in the loop.

Yes. We support full HL7 FHIR R4 interoperability and provide RESTful APIs for integration with existing HIS, radiology systems, lab equipment, insurance platforms, and government and regional health information exchanges (HIEs). Pre-built connectors are available for 60+ commonly used healthcare systems. Custom connectors for legacy systems are available on Enterprise plans.

Yes. Our implementation team handles data migration from all major EMR systems. We support FHIR bulk export, HL7 v2 ADT feeds, and direct CSV/Excel imports for structured data. Our migration toolkit includes a validation layer to ensure referential integrity before cut-over. Typical migration timelines are 2–6 weeks depending on data volume and source system complexity.

For a standard hospital deployment, onboarding takes 4–8 weeks including data migration, staff training, and integration testing. Smaller clinics can go live in as little as 2 weeks. Our dedicated Customer Success team supports you through every phase — from discovery to go-live — and 24/7 technical support is included in all plans post-launch.

We provide role-based training via live sessions, recorded video modules, and in-app contextual help. Typical training is 4–8 hours per role (clinicians, nurses, lab technicians, administrators). We also offer a sandbox environment for practice before go-live. On-site training is available for Enterprise deployments.

Pricing is based on the number of active clinical users and the modules deployed, billed monthly or annually (with a 20% discount on annual). We offer three tiers: Clinic (up to 10 providers), Hospital (up to 100 providers), and Enterprise (unlimited). A free 30-day trial is available. NGOs and public health facilities may qualify for subsidised rates — please contact our team.

Yes. We offer a 30-day free trial with full access to all core modules (EMR, HMS, LIMS, Pharmacy) and the AI features. No credit card is required to start. After the trial, you can continue with a paid plan or request an extended evaluation period for larger hospital deployments.

We guarantee 99.9% uptime on Clinic plans and 99.99% on Hospital and Enterprise plans. In the event of a breach, we provide pro-rata credit automatically — no claims required. Our status page is public at status.ratnahealthplex.com and we provide real-time incident notifications via email, SMS, and in-app banners.

All plans include 24/7 in-app chat support, an extensive knowledge base, and community forum. Hospital plans add phone support with 2-hour response SLA for critical issues. Enterprise plans include a dedicated Customer Success Manager, priority escalation, and an on-call technical contact. Critical patient-safety issues receive immediate response on all plans.