Last Updated: [DATE — TO BE CONFIRMED]
1. Our Commitment to Accessibility
Ratna HealthPlex is committed to ensuring digital accessibility for people of all abilities, including patients, clinicians, administrators, and caregivers who rely on our platform. We believe that healthcare technology should be usable by everyone, regardless of physical, sensory, or cognitive ability, and we are continuously working to improve the usability and accessibility of our website and platform for all users.
Accessibility is treated as an ongoing effort rather than a one-time project. We review our design and development practices on a regular basis and welcome feedback that helps us identify opportunities to improve.
2. Conformance Status
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone.
WCAG 2.1 Level AA conformance is our target standard, not a certified or independently verified claim of full conformance. This site has undergone active accessibility-focused development work, including:
- Semantic HTML structure throughout the site
- ARIA landmarks and labels to support assistive technology navigation
- Keyboard-navigable FAQ accordions and interactive components
- Descriptive alt text provided for informational images
- A logical, consistent heading hierarchy across pages
- Color-contrast-conscious design choices in our visual design system
These measures represent good-faith progress toward our accessibility goals. A formal, independent accessibility audit has not yet been completed, and this statement should not be read as certifying full or verified conformance until that audit is performed.
3. Accessibility Features
The following accessibility features are currently supported on this site:
- Skip-to-content links allowing keyboard and screen-reader users to bypass repetitive navigation
- Keyboard navigation support for menus, accordions, and interactive elements
- Screen-reader-friendly markup, including semantic elements and ARIA attributes
- Resizable text that supports browser-level zoom and text-resizing without loss of content or function
- Alternative text for images to convey meaning to users of assistive technology
4. Known Limitations
[List any known accessibility gaps identified in a formal audit — to be confirmed]
5. Third-Party Content
Our site may include content, widgets, or embedded tools provided by third parties (for example, scheduling tools, video/telehealth embeds, or analytics providers). Ratna HealthPlex does not control the accessibility of third-party content, and some third-party elements may not fully conform to WCAG 2.1 Level AA or other accessibility standards. We encourage third-party vendors to adhere to accessibility best practices and will evaluate alternatives where significant barriers are identified.
6. Feedback and Contact
We welcome your feedback on the accessibility of the Ratna HealthPlex website and platform. If you encounter accessibility barriers or have suggestions for improvement, please let us know.
[Accessibility feedback contact email to be confirmed]
7. Formal Complaints
If you are not satisfied with our response to an accessibility concern, you may escalate the matter through a formal complaints process.
[Formal complaint escalation path, timeline, and contact details to be confirmed]